Shipping policy

At Iconiq Wellness, we are committed to delivering our premium wellness solutions safely and efficiently across India. This website is operated by ILABKART TECHNOLOGIES PRIVATE LIMITED.

All orders placed on our website are subject to stock availability and internal verification. While we strive to maintain accurate inventory, certain products may have limited availability and may not be easily replaceable. Order confirmation is dependent on successful stock validation. In some cases, orders may be delayed or cancelled due to inventory constraints, quality checks, operational issues, or unforeseen circumstances. If an order cannot be fulfilled, customers will be notified, and a full refund will be processed in accordance with our refund policy.

Orders that are confirmed and in stock are typically processed and dispatched within 48 working hours. This is a standard turnaround timeline and may be extended due to high order volumes, logistical challenges, stock reallocation, or circumstances beyond our control. Once an order is dispatched, tracking details may be shared with the customer, subject to availability from our logistics partners.

Orders are shipped from our fulfillment hub in Mumbai or other authorized locations, depending on product availability and destination.

We offer shipping across most serviceable pin codes in India through trusted third-party logistics partners. While we aim to reach as many locations as possible, certain remote or non-serviceable areas may fall outside our delivery network. In such cases, our team will contact the customer to discuss alternate arrangements or initiate a full refund.

All deliveries are made to the primary entrance of the delivery address provided at the time of order. Standard delivery does not include carrying the product inside the premises, unboxing, installation, or assembly. Customers are responsible for moving the product from the entrance to its final location.

Shipping charges are calculated based on the product’s weight, dimensions, and delivery pin code. Applicable charges are displayed at checkout before the order is completed.

Delivery timelines vary based on destination, courier partner, and external conditions. Any delivery dates provided are estimates and not guaranteed. Delays may occur due to courier network issues, weather conditions, regulatory restrictions, or local disruptions.

Upon delivery, customers are requested to inspect the external packaging before accepting the shipment. If visible damage is observed, customers should document it with photographs, note the damage on the courier’s delivery acknowledgment, and contact our support team immediately. Reporting visible damage at the time of delivery enables faster resolution.