Refund policy

At Iconiq Wellness, we are dedicated to providing high-quality wellness and fitness equipment. Because of the specialized nature of our products, our policy is designed to ensure product integrity, safety, and customer satisfaction.

This website is operated under the brand Iconiq Wellness, which is owned and operated by ILABKART TECHNOLOGIES PRIVATE LIMITED.

Exchange for Damaged or Defective Products

We take great care in packaging your orders, but transit issues or manufacturing defects may occur. We offer an exchange only if your product arrives damaged or has a verified manufacturing defect.

Conditions for Exchange:

Reporting Period: Any damage or defect must be reported within 48 hours of delivery.
Proof of Damage: Clear photographs and/or a short video of the damaged product and its original packaging must be submitted.
Original Condition: The product must be unused and kept in its original packaging.

Shipping Costs for Exchanges

Customers are responsible for courier charges to return the product to our warehouse.
If the damage or defect is verified by Iconiq Wellness, the replacement product will be shipped at no additional cost to the customer.

How to Initiate an Exchange

Document: Take photographs of the packaging and damaged areas of the product.
Contact: Email our support team at help@Iconiqwellness.com with your Order ID and attached media.
Verification: Our technical team will review the claim. Verification may take up to 5-7 working days.
Replacement: Once verified, the replacement item will be dispatched within 10-14 working days.

Non-Exchangeable Items

An exchange will not be processed if:

Damage is reported after the 48-hour window.
The product shows signs of use, assembly, or modification.
The damage results from improper handling, storage, or misuse by the customer after delivery.

No Returns Policy

All sales are final. We do not offer returns or refunds for change of mind or buyer’s remorse once an order has been processed and shipped. Customers are encouraged to review product specifications and requirements carefully before placing an order.